Cutting-edge AI, run on your support by our engineers
Full-time or fractional engineers who integrate, tune and maintain the latest AI behind your customer support, so it performs on whatever channels your customers already use.
Uses your microphone. Nothing starts until you tap.
Prefer a phone call? We’ll call you.
We’ll call you from Support.Monster
By tapping Call my phone you agree to receive a call from our AI assistant.
Message it on WhatsApp.
MANAGED AI SUPPORT OPERATIONS
We don’t hand you a dashboard and wish you luck. We send engineers who stay.
Most AI support projects stall after the demo. The tool gets bought, the integration never quite finishes, the bot answers three questions well and the rest go to a human anyway. We solve that by sending engineers who stay.
Integrate
We connect your CRM, order systems and internal tools so the AI can see what it needs to. Salesforce, Zendesk, Genesys, Shopify, BigQuery, or something you built yourself.
Train and tune
Agents built on your own ticket history, in your customers’ languages, reviewed and improved every week rather than left to drift.
Report
QA scoring, transcription accuracy, deflection and handling time — built around the questions your ops director actually asks, not a generic template.
Maintain
We manage token costs, performance and optimisation, while you are billed for AI usage directly. Model changes handled. Change requests absorbed on retainer instead of quoted as projects.
Start with an implementation sprint to get live. Then keep a dedicated engineer embedded with your team, or a fractional share of one — whichever your volume justifies.
SOLUTIONS
Our engineers can work on the stack you already have, or deploy ours.
Four ways to run inbound support, depending on where your customers already reach you.
Channels
AI support on WhatsApp with voice calls and voice notes. Email, Instagram and Facebook landing in the same inbox.
For teams who want to be where customers areEmbed
Your own branded chat and calling, in your app and on your site, via SDK or web widget. Your conversations stay yours.
For teams who won’t migrate to WhatsAppLine
Keep your call center. Add AI transcription, QA scoring, reporting and a voice agent for the hours nobody is on shift.
For teams keeping their telephonyDispatch
Crowd-sourced agent capacity on demand, with local 021 numbers or international numbering when you need reach.
For teams who need people, not just softwareSEE IT IN ACTION
A deployment, start to finish.
The full product demo: a WhatsApp AI call center, from the customer’s first message to the agent’s dashboard.
WHY INBOUND
One AI layer. Every way customers reach you.
Meet customers where they already are, without forcing your business to move.
Customers are on WhatsApp 24/7
2 billion people use WhatsApp every day. For most businesses it is the fastest route to AI-handled support at a fraction of call center cost.
Not every business can move
Banks, telcos and regulated operators keep their own chat and their own lines. The same AI layer, and the same engineers, run behind those too.
THE PLATFORM
Everything your team needs, already built.
Import & broadcast instantly
Create or import lists seamlessly and broadcast messages to your users instantly.
Real-time analytics
Monitor your campaigns in real time to assess their performance.
No-code chatbots
Build your own chatbot in minutes, with simple drag and drop.
CONNECT EVERYTHING
Your data, wherever it lives.
Any database or CRM your support answers depend on — including AWS, BigQuery, Shopify and Salesforce.
Don’t just retrieve data, take actions a human would
AI agents that make conversations actionable — create a support ticket, trigger a refund, update a record — all from inside WhatsApp.
Human in the loop
Most WhatsApp chatbots are dead ends. Your human agents take over any conversation when it matters most — protecting customer lifetime value.
Language solved
Voice notes, any language — transcribed, translated, and responded to in the customer’s own language.
VOICE CALLS
Wired into the CRM you already run.
Our engineers integrate voice into your existing helpdesk rather than asking you to replace it.
CHOOSE YOUR AI
Choose your AI. We optimise it.
You pick the model and are billed for its usage directly. Our team manages the token costs, performance and every kind of optimisation behind it, across every major AI model.
OMNICHANNEL
Inside channels: every doorway into your business.
From Facebook comments to Google Maps, every inbound route lands in one inbox your engineers configure.
Facebook & Instagram
Capture customer mobile numbers and interact in real time via your social profiles.
Public comments
Social listening setup — when anyone tags your business seeking help or posting negatively, auto-redirect them to your WhatsApp.
Your website & app
Hand off to WhatsApp, or run your own branded chat and calling in-app with our SDK. Whichever your business needs.
Google Maps
Let customers interact with you immediately via text, voice notes, or calls — right from your Google Business profile.
Open source architecture
If you want to use open source software, we’ll help you build with it and save costs — no vendor lock-in.
Compliance? Covered.
We set up and maintain infrastructure according to your specific requirements.
FAQ
Everything you need to know.
How engagements work, what we integrate with, and who owns what.
Do I need my own WhatsApp Business API account?
No — we set it up for you. We handle the WhatsApp Business API application, verification, and configuration as part of onboarding, and connect it directly to your AI agent and CRM. And if you already have a WhatsApp Business number, no problem — our solution can be set up on your existing number too, so you keep the number your customers already know.
Can a human agent take over from the AI?
Yes. Every conversation supports human-in-the-loop handoff — your support agents can step in mid-chat whenever it matters, without the customer starting over or losing context.
What languages does Support.Monster support?
Any language your customers speak — including voice notes. Messages and voice notes are transcribed, translated, and responded to in the customer’s own language automatically.
Does it connect to the CRM we already use?
Yes — we integrate with Salesforce, Zendesk, Zoho, HubSpot, Freshdesk, Genesys, Microsoft Dynamics 365, and most databases including AWS and BigQuery. If you use something else, tell us on the call and we’ll confirm compatibility.
Who pays for AI usage, and who manages it?
You choose the AI model and are billed for its usage directly. We manage the token costs, performance and every kind of optimisation behind it, across Claude, ChatGPT, Gemini, Grok, DeepSeek, and others, so your AI spend stays efficient without you having to tune any of it.
How long does setup take?
Most businesses are live within a couple of weeks, depending on WhatsApp Business API verification and how many systems we’re connecting to. We handle the setup end-to-end — book a call for a timeline specific to your stack.
Ready to put AI behind your inbound support?
Book a 30-minute review and we’ll scope what deployment looks like for your business.
