Unify WhatsApp, Facebook, Instagram and more so your team sells faster and keeps customers coming back. Every chat and call in one team inbox, with AI agents and your existing tools.
Capture, convert and retain happen in the same thread, on the same platform, with nothing handed off between disconnected tools.
Every lead lands in one inbox.
Reply first, close more.
Turn one purchase into many.
See what's working across teams, channels and campaigns — and act on it in the same place your conversations live.
Track response times, resolution times and conversation quality across agents, chats and calls.
Segment broadcasts by audience, then measure reach and engagement to see which promotions earned their spend.
Manage leads through every lifecycle stage on Support Monster, with your CRM or ERP connected for complete context.
Order status, stock and delivery pulled in from your commerce stack so agents answer without switching tabs.
Our engineers connect your storefront, ERP and delivery systems, tune the agents on your own order enquiries, and keep everything working through catalogue changes and peak season.
Yes. Our engineers connect your storefront, ERP and delivery systems so order status, stock and delivery are pulled in from your commerce stack and agents can answer without switching tabs.
Yes. WhatsApp, Facebook, Instagram and more land in a single team inbox, with leads from ads, your website and in-store QR codes auto-segmented by location and product interest.
Our engineers connect your storefront, ERP and delivery systems, tune the agents on your own order enquiries, and keep everything working through catalogue changes and peak season, so you don't configure this yourself.
AI agents reply instantly so buyers don't drift to a competitor, qualify shoppers, recommend products and send payment or booking links, and abandoned carts or quiet chats trigger a follow-up on their own.
Promotions, restock alerts and renewal reminders reach the right list, upsells are timed to when a replacement is actually due, and returning buyers or VIPs are recognised the moment they message.
Yes. You can segment broadcasts by audience, then measure reach and engagement in the same place your conversations live to see which promotions earned their spend.