Unify WhatsApp, Facebook, Instagram and more so travellers get answers before they book, while they travel and when they plan the next trip. Every chat and call in one team inbox, with AI agents and your existing tools.
Enquiry, booking and in-trip support stay in the same thread, across time zones and whichever consultant happens to be online.
Every enquiry lands in one inbox.
Turn enquiries into confirmed trips.
Bring travellers back for the next trip.
See what's working across teams, destinations and campaigns — and act on it in the same place your conversations live.
Track response times, resolution times and conversation quality across agents, chats and calls.
Segment broadcasts by destination or past trip, then measure reach and engagement to see which offers earned their spend.
Manage travellers through every lifecycle stage on Support Monster, with your CRM or booking system connected for complete context.
AI answers overnight and hands off to the consultant who is actually online when the traveller needs a person.
Our engineers connect your booking engine and CRM, tune the agents on visa and itinerary questions in your travellers' languages, and keep overnight coverage working across time zones.
Enquiry, booking and in-trip support stay in one thread across three stages. In Attract, every enquiry from WhatsApp, Facebook, Instagram, ads, your website and partner listings lands in a single team inbox, auto-segmented by destination and travel dates. In Book, AI agents answer visa, package and pricing questions at any hour, and quotes, itineraries and payment links go out in the same thread, with complex trips routed to the right consultant. In Retain, pre-departure reminders and in-trip support continue on that same thread, and returning travellers are recognised with their full history in view.
WhatsApp, Facebook, Instagram and more all feed into one team inbox, alongside chat and calls, so a traveller can start on one channel and continue on another without repeating themselves or your team losing context.
Yes. Your CRM or booking system is connected so consultants and AI agents see the full traveller lifecycle in one place, which is also what powers itinerary and payment context inside the conversation and the data-driven insights across teams, destinations and campaigns.
Yes. Our engineers tune the agents on visa, package and pricing questions in your travellers' own languages, and AI answers overnight before handing off to whichever consultant is actually online when the traveller needs a person, so coverage holds across time zones.
You don't configure this yourself. Our engineers connect your booking engine and CRM, tune the agents on visa and itinerary questions in your travellers' languages, and keep overnight coverage working across time zones, so nothing is left to your team to maintain.
Teams using Support.Monster have automated 80% of routine enquiries, grown subscribers by 100% in two months, and increased repeat bookings by 60%.