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Support.Monster for Marketing

Turn WhatsApp conversations into measurable revenue

Capture leads straight from your ads, send campaigns people actually open, and let AI agents qualify and nurture every reply — on the one channel your customers already check a hundred times a day.

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Official WhatsApp Business API Meta Business Partner Live in days, not quarters

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Cost per lead Down
Qualified leads Up
Campaign ROI Up
WhatsApp Instagram Web & Ads

Marketing teams in eCommerce
use Support.Monster to make WhatsApp their highest-converting channel

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Built and proven inside Bykea, a marketplace handling millions of customer conversations a month.

Pricing that scales with your campaigns, not your headcount

Every plan includes the official WhatsApp Business API, unlimited chatbots and unlimited knowledge sources. You pay more only when your conversations grow.

Save 20% when you pay annually

Starter

Get your first WhatsApp campaigns live: capture leads from ads, broadcast to your list, and answer every reply automatically.

$16 /month

billed annually

3 team members included.
Extra seats @ $10/user/month
Message volume billed on top — see Usage

Start with Starter

Key features

  • Get verified: official WhatsApp Business API access, number setup and green-tick verification handled for you
  • Capture leads: click-to-WhatsApp ads on Meta and Google drop straight into a live chat, with the campaign source tagged
  • Broadcast campaigns: build, segment and send opt-in campaigns, with template submission and approval managed for you
  • Omnichannel inbox: WhatsApp, Instagram DMs, Messenger and web chat in one thread per customer
  • Unlimited AI chatbots and unlimited knowledge sources on every plan — never a per-bot fee
  • Reporting: live delivery, read and reply analytics on every campaign
  • Email support with replies within 24 hours

Usage

  • 10,000 messages a month included
  • 1 workspace
  • Extra volume at $25 per 10,000 messages
  • Integrations not included on this plan
  • $75 one-time onboarding
Best Value

Growth

Turn campaigns into pipeline. AI agents qualify and nurture each lead, and campaign analytics show you exactly what earned the revenue.

$80 /month

billed annually

15 team members included.
Extra seats @ $10/user/month
Message volume billed on top — see Usage

Choose Growth

Everything in Starter, plus:

  • Campaign scheduling: plan sends by segment and time zone, and compare variants before you commit your list
  • Nurture journeys that trigger on real behaviour — a cart left open, a quote not accepted, a renewal coming due
  • AI lead qualification that asks the questions your sales team would, then routes the lead to the right person
  • Commerce templates: abandoned-cart recovery, order confirmation and delivery updates
  • Attribution: source tags from click-to-WhatsApp ads carried through to the closed deal
  • Standard integrations with your CRM, helpdesk and commerce stack
  • Email support with replies within 12 hours

Usage

  • 50,000 messages a month included
  • 5 workspaces — one per brand, market or team
  • Extra volume at $25 per 10,000 messages
  • Extra workspace at $25 per month
  • $150 one-time onboarding

Business

Run every brand, market and language from one place, wired into your own systems, with a named person accountable for your results.

$240 /month

billed annually

Unlimited team members.
No per-seat charges at any volume
Message volume billed on top — see Usage

Talk to Sales

Everything in Growth, plus:

  • Unlimited workspaces and team members — add a brand or a market without a pricing conversation
  • Custom integrations built to your own systems, not just the ones on our connector list
  • Multi-number campaigns: run separate sender numbers per brand or country from a single console
  • Multilingual by default: approved templates per language, and an AI agent that replies in the language the customer writes in, voice notes included
  • Named customer success manager who reviews campaign performance with you
  • Email support with replies within 6 hours
  • Onboarding included at no extra cost

Usage

  • 100,000 messages a month included
  • Unlimited workspaces and unlimited seats
  • Extra volume at $25 per 10,000 messages
  • Onboarding included — $0
  • Custom SLA available on request

Sending more than 200,000 marketing messages a month?

We price around your volumes and your systems: unlimited workspaces and seats, custom integrations, a custom SLA, priority support with a dedicated customer success manager, and onboarding included.

Talk to Sales

All prices in USD. Meta charges its own per-conversation fee on top of your plan, and that rate varies by country and by conversation type (marketing, utility or service) — we'll confirm the rates for your markets before you launch. Marketing templates require customer opt-in and Meta approval. Need the full breakdown of add-ons and managed services? See the complete pricing page.

WhatsApp marketing questions, answered

What is WhatsApp marketing?

WhatsApp marketing is reaching customers through the WhatsApp Business API rather than email or SMS: opt-in broadcast campaigns, click-to-WhatsApp ads that start a chat instead of loading a landing page, order and delivery updates, and automated follow-ups. Because people read WhatsApp the way they read messages from friends, campaigns get seen quickly and replies come back in the same thread — so a campaign becomes a conversation instead of a one-way blast.

Do I need customer opt-in to send WhatsApp campaigns?

Yes. Meta requires an opt-in before you send marketing templates, and every template is reviewed before it can go out. Support.Monster collects and stores opt-in against each contact, handles template submission and approval, and honours opt-outs automatically, so a customer who leaves stays out of future campaigns.

How much does WhatsApp marketing cost?

Plans start at $20 a month, or $16 a month billed annually, and include 10,000 messages. Growth is $100 a month with 50,000 messages, and Business is $300 a month with 100,000 messages. Extra volume is $25 per 10,000 messages. Meta charges its own per-conversation fee on top, which varies by country and by whether the conversation is marketing, utility or service.

How is WhatsApp marketing different from email marketing?

Email is free to send and mostly ignored; WhatsApp costs a few cents per conversation and is mostly read. The bigger difference is direction. An email campaign ends when it lands in an inbox, while a WhatsApp campaign lands in a thread the customer can answer — so the same message that promotes a product also opens a support conversation, qualifies a lead and closes a sale without moving the customer to another channel.

How long does it take to launch?

Most teams send their first campaign within days. Onboarding covers WhatsApp Business API access and number verification, importing and segmenting your contacts, writing and submitting your first templates for Meta approval, and connecting your commerce or CRM system. It is a one-time $75 on Starter, $150 on Growth, and included on Business.

Can I run campaigns in more than one language?

Yes. Templates can be approved per language, and the AI agent replies in whichever language the customer writes in, including voice notes. That matters most in markets where customers mix two languages in a single sentence — which is exactly where Support.Monster was built and proven.

Your customers are already on WhatsApp. Meet them there.

See your own campaign flow built live in a 30-minute call — lead capture, nurture journey and reporting, using your products and your market.

Book your demo