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Pricing

Call center coverage, without the call center costs

Plans start at $20 a month and include all channels, unlimited chatbots and unlimited knowledge sources. You only pay more when your conversations grow.

All prices in USD, billed monthly.

Step 1 · Choose your plan

Pick the plan that fits your volume

One plan, required. Each one builds on the last.

Starter

For a single team getting its first WhatsApp support line live.

$20/mo
10,000 messages a month A message is one inbound or outbound WhatsApp message in a conversation.

+ $75 one-time onboarding

  • 1 workspace
  • 3 team members
  • Support replies within 24 hours
  • All channels included
  • Unlimited chatbots and knowledge sources
  • Basic broadcast creation
  • Reporting and live analytics
  • Integrations not included
Most Popular

Growth

For teams running support and campaigns across several brands or cities.

$100/mo
50,000 messages a month A message is one inbound or outbound WhatsApp message in a conversation.

+ $150 one-time onboarding

Everything in Starter, plus

  • 5 workspaces
  • 15 team members
  • Support replies within 12 hours
  • Broadcast scheduling and analytics
  • Standard integrations

Business

For support operations that need scale, custom systems and a named contact.

$300/mo
100,000 messages a month A message is one inbound or outbound WhatsApp message in a conversation.

Onboarding included

Everything in Growth, plus

  • Unlimited workspaces
  • Unlimited team members
  • Support replies within 6 hours, plus a customer success manager
  • Custom integrations
  • Onboarding at no extra cost

Running support at 200,000 messages a month or more?

We'll price around your volumes and your systems: unlimited workspaces and team members, custom integrations, a custom SLA, priority support with a dedicated customer success manager, and onboarding included.

Talk to Sales

Jump to: Add-ons · Managed Services · FAQ

WhatsApp voice calling is restricted or unavailable in some markets, and in others businesses can receive customer-initiated calls but cannot place outbound calls. These limits are set by Meta and local regulators, not by Support.Monster, and they can change. Messaging is unaffected in most of these markets. We'll confirm what's available in your countries before you go live.

Compare plans

Every line, side by side

The same platform on every plan. You're choosing how much you send, how many people sit in the inbox, and how quickly we get back to you.

See full feature comparison
Feature Starter $20/month Growth $100/month Business $300/month
Core platform
Messages included10,000/month50,000/month100,000/month
Onboarding Includes: WhatsApp number provision and setup, social media accounts integration, and a 1 hour product walkthrough session. $75 one-time$150 one-timeIncluded
Workspaces15Unlimited
Team members315Unlimited
Support reply timeWithin 24 hoursWithin 12 hoursWithin 6 hours + CSM
ChannelsAll channels includedAll channels includedAll channels included
AI and automation
Unlimited chatbots✓✓✓
Unlimited knowledge sources✓✓✓
Human handover✓✓✓
Campaigns and reporting
Broadcast creation✓✓✓
Broadcast scheduling−✓✓
Campaign analytics−✓✓
Reporting and live analytics✓✓✓
Standard integrations−✓✓
Custom integrations−−✓
Dedicated customer success manager−−✓

Enterprise

Everything in Business, with 200,000 messages a month, prioritised replies, a dedicated customer success manager and a custom SLA — priced to your volumes.

Talk to Sales
Optional · Add to any plan, no caps

Grow past your plan without changing it

Add what you need, when you need it. No caps, on any plan.

Pick a plan above to start stacking add-ons

Extra messages Sold in blocks of 10,000 messages, added to your plan's monthly allowance.

$25 per 10,000 messages

A busy month never stops your support. Extra messages are added at the same rate on every plan.

No cap
0

Extra agent seat

$10 per seat, per month

Add agents for a peak season or a new market. Business and Enterprise already include unlimited team members.

No cap
0

Extra workspace

$25 per workspace, per month

Keep a separate space for each brand, market or team, with its own numbers, bots and reporting.

No cap
0
Optional · Layer our team on top of any plan

Or let our team run it for you

We build and tune your chatbots, run your broadcasts, watch the numbers and tell you what to change next. Each tier includes a set number of specialist hours — the maximum time our team spends working on your account in a month. Managed services are added on top of any plan. Specialist hours cover setup tuning, conversation review, and ongoing optimization by our team.

Start

$450/mo
Up to 2 hours of specialist time a month

Enough for monthly upkeep: small bot changes, a broadcast and your cost review.

  • ResponseFlag a cost spike or issue — hear back within 2 business days
  • Reporting and reviewsMonthly cost and performance report
  • Handled byShared optimization team
  • CoverageYour primary chatbot flow

Growth

$1,040/mo
Up to 10 hours of specialist time a month

Room for ongoing work: new flows, regular campaigns and steady tuning.

  • ResponseFlag a cost spike or issue — hear back within 1 business day
  • Reporting and reviewsBi-weekly report and a monthly review call
  • Handled byShared team, priority queue
  • CoverageAll your chatbots and flows

Business

$1,875/mo
Up to 20 hours of specialist time a month

Continuous work across your account, with capacity for larger builds and launches.

  • ResponseFlag a cost spike or issue — hear back same-day
  • Reporting and reviewsWeekly report, regular reviews and a strategy call
  • Handled byDedicated named specialist
  • CoverageAll chatbots, flows and channels

Enterprise — managed

Dedicated hours and a custom SLA, run by a dedicated pod and account manager across your full account and custom integrations, with a reporting cadence built around your team.

Talk to Sales
FAQ

Pricing questions, answered

What you'll pay, what's included, and what happens when you outgrow a plan.

What counts as a message?

Every message sent or received through the platform counts towards your monthly allowance, across all channels. Inbound WhatsApp calls and customer-initiated conversations are free.

What happens if I use more messages than my plan includes?

Nothing stops. Additional messages are billed at $25 per 10,000 messages, with no cap — so a busy month never interrupts your support.

Is onboarding a one-time fee?

Yes. Onboarding is a one-time charge of $75 on Starter and $150 on Growth, and it is included at no cost on Business and Enterprise. It covers WhatsApp Business API setup and verification, connecting your CRM, and getting your first chatbot live.

Can I add agents or workspaces to my plan?

Yes. Extra agent seats are $10 per seat per month and extra workspaces are $25 per workspace per month, with no cap on either. Business and Enterprise already include unlimited team members and workspaces.

What is the difference between a plan and managed services?

A plan gives you the platform and your team runs it. Managed services adds our team on top: we build and tune your chatbots, run your broadcasts, and report on performance, billed monthly against a set number of hours.

Can I change plans later?

Yes. You can move up a plan at any time and the new allowances apply immediately. Downgrades take effect at the start of your next billing cycle.

Not sure which plan fits?

Book a free 30-minute call. We'll size your volumes with you and tell you exactly what it costs.

Book a Call