No markup on Meta charges
WhatsApp message fees from Meta are passed through at Meta's own rates. We add nothing on top.
Compare
Support.Monster vs Interakt
Interakt is a self-serve WhatsApp and Instagram platform aimed at small and D2C brands. Support.Monster pairs the platform with engineers who integrate, tune and maintain it, with no markup on Meta charges and no platform fee on managed service plans.
Why Support.Monster
What you get with Support.Monster
Zero platform fee on managed plans
Choose any managed service plan and there is no platform fee. You pay only for the managed service.
Every channel, integrated
Facebook, Instagram, WhatsApp, Google Maps, email and your own app or site, connected by our engineers.
AI on your terms
You choose the model and are billed for its usage directly. We manage the token costs, performance and every kind of optimisation.
At a glance
Which one fits your team?
Support.Monster
Choose Support.Monster if…
- You want engineers to integrate your systems, build the AI agents and keep them tuned.
- You want no markup on Meta charges, and no platform fee on managed service plans, where you pay only for the managed service.
- You use Zendesk, Genesys or Microsoft Dynamics 365 and want them connected for you.
- You want every channel, including email and your own app or site, in one deployment alongside WhatsApp calling and a voice agent.
Choose Interakt if…
- You are a small or D2C brand that wants a self-serve WhatsApp and Instagram platform.
- You want unlimited agents and contacts on a paid plan, with message volume governed by your WhatsApp number's limits.
- You sell through Shopify or WooCommerce and want a long list of e-commerce, payments and CRM apps.
- Your team is comfortable setting up chatbots and campaigns itself.
Feature comparison
Support.Monster and Interakt, feature by feature
| Feature | Support.Monster | Interakt |
|---|---|---|
| Fees and billing | ||
| Meta (WhatsApp) charges | ✓No markup on Meta charges |
Billed separately from the subscription by template type, with a 2% convenience fee on subscription fees and prepaid credits |
| Platform fee | ✓No platform fee on managed service plans: you pay only for the managed service |
✕Subscription fee on every plan |
| AI model and billing | ✓You choose the model and are billed for its usage directly. We manage token costs, performance and optimisation |
AI Agents add-on at $74.99 with 100 AI messages included, then $0.011 per message |
| Approach | ||
| Engineers build and maintain it for you | ✓Integration, training, tuning and upkeep by our engineers |
✕Self-serve; assisted onboarding on higher plans, custom AI agent services by request |
| Dedicated account manager | ✓Customer success manager on Business and Enterprise |
~Enterprise plan only |
| Channels | ||
| Channels integrated | ✓All channels: Facebook, Instagram, WhatsApp, Google Maps, email, and your own app or site |
~WhatsApp and Instagram, with RCS on Enterprise |
| Email and live chat | ✓Email and a web widget in the same inbox |
✕Not listed as channels |
| WhatsApp and voice | ||
| WhatsApp Business API | ✓We handle application, verification and setup |
✓Official Meta Business Partner |
| WhatsApp Calling | ✓Calling inside the WhatsApp thread, subject to Meta's market rules |
~Included on Advanced and Sales CRM plans; Starter and Growth need an upgrade. Inbound calls are free |
| Voice agent | ✓Voice agent for the hours nobody is on shift |
~Voice AI agents appear to be custom or by request |
| AI and automation | ||
| Chatbots | ✓Unlimited chatbots and knowledge sources on every plan |
~Basic chatbot builder on Growth; branching flows and API calls on Advanced |
| Human handoff | ✓Agents step in mid-chat with full context |
~AI handoff needs a plan with auto chat assignment, which starts at Advanced |
| Integrations | ||
| Integration directory | ✓Salesforce, Zendesk, Zoho, HubSpot, Freshdesk, Genesys and Dynamics 365, connected by our engineers |
✓About 60 apps including Shopify, WooCommerce, Zoho, Freshdesk, Salesforce, HubSpot, Razorpay and PayU |
| Zendesk, Genesys and Dynamics 365 | ✓Supported |
✕Not listed in its integrations directory |
| Free apps by plan | ✓Standard integrations from Growth; custom on Business |
~A limited number of free apps on Starter and Growth; unlimited on Advanced |
| Seats, pricing and support | ||
| Team seats | 3, 15 or unlimited by plan; extra seats are $10 a month | Unlimited agents on paid plans |
| Contacts and messages | Message allowance by plan (10,000 to 100,000 a month); extras at $25 per 10,000 | Unlimited contacts and messages, within your WhatsApp number's Meta limits |
| Entry price | $20 a month (Starter) | From $55 a month (Growth), in USD as shown for our region |
| Support hours | Replies within 24 hours on Starter, 12 on Growth, 6 on Business | Hours by plan are not published |
✓ available · ~ available with limits · ✕ not available
The real differences
Where the two approaches part ways
Who does the work
Support.Monster
Our engineers connect your systems, build agents on your ticket history and keep tuning them.
Interakt
A self-serve platform with assisted onboarding on Growth and above. Custom AI agent services are available by request.
Platform fee
Support.Monster
Choose any managed service plan and there is no platform fee. You pay only for the managed service.
Interakt
A subscription applies on every plan, with unlimited agents and contacts on the paid tiers.
AI agents and AI billing
Support.Monster
AI agents are part of the deployment our engineers build and tune with you. You choose the model and are billed for its usage directly. We manage the token costs, performance and optimisation.
Interakt
A self-serve AI agents add-on priced on top of the plan, with a small bundle of AI messages and a per-message rate after that.
Channels
Support.Monster
All channels are integrated for you: Facebook, Instagram, WhatsApp, Google Maps, email, and your own app or site.
Interakt
WhatsApp and Instagram, with RCS on Enterprise, plus a strong set of e-commerce and payment integrations for D2C brands.
Pricing
What each costs
Both are shown here in US dollars. Support.Monster adds managed service plans with no platform fee; Interakt displays different prices by region and charges WhatsApp usage separately from its subscription.
Support.Monster
Plans that scale with you
- Starter10,000 messages a month, 1 workspace, 3 team members. $75 one-time onboarding.$20/mo
- Growth50,000 messages a month, 5 workspaces, 15 team members. $150 one-time onboarding.$100/mo
- Business100,000 messages a month, unlimited workspaces and team members, onboarding included.$300/mo
- Enterprise200,000 messages a month, dedicated customer success manager, custom SLA.Custom
- Managed service plansZero platform fee. You pay only for the managed service, with our engineers building, tuning and running your account.From $450/mo
No markup on Meta charges. Extra messages are $25 per 10,000, with no cap. Optional managed services start at $450 a month. See full pricing.
Interakt
- GrowthMonthly rate, plus taxes. WhatsApp and Instagram, unlimited agents and contacts, basic chatbot builder.$55/mo
- AdvancedMonthly rate, plus taxes. Adds branching chatbot flows, chat auto-assignment, WhatsApp Calling and unlimited free apps.$69/mo
- AI Agents add-onFor Growth and Advanced. Includes 100 AI messages, then $0.011 per message.$74.99
- EnterpriseDedicated account manager and RCS channel. Contact sales.On request
Savings of 8% apply on quarterly billing and 20% on yearly billing. A Starter plan is also listed, but its pricing varies, so it is not shown here.
Total monthly WhatsApp billing is the subscription plus template charges above the free limit.
Getting started
Moving from Interakt to Support.Monster
Our engineers do the heavy lifting, so your team keeps answering customers while the move happens.
Scope
A 30-minute review of your channels, volumes and the systems your support depends on.
Connect
We handle WhatsApp Business API setup and verification, and connect your channels, CRM or helpdesk.
Train
Agents are built on your own ticket history and tuned in your customers' languages.
Go live and keep improving
Most teams are live within a couple of weeks, then our engineers review and tune it with you.
FAQ
Support.Monster vs Interakt: common questions
What is the main difference between Support.Monster and Interakt?
Interakt is a self-serve WhatsApp and Instagram platform, popular with small and D2C brands, that your team sets up and runs. Support.Monster combines the platform with engineers who integrate your systems, build the AI agents and keep them tuned.
Does Support.Monster mark up Meta's WhatsApp charges?
No. Meta's charges are passed through at Meta's own rates, with no markup from Support.Monster.
Is there a platform fee with Support.Monster?
Our Starter, Growth, Business and Enterprise plans include a monthly platform fee. If you choose one of our managed service plans, there is no platform fee and you pay only for the managed service.
Does Interakt support WhatsApp Calling?
Yes, on its Advanced and Sales CRM plans, with inbound calls free. Starter and Growth need an upgrade. Support.Monster also supports calling inside the WhatsApp thread, and Meta decides which markets allow it.
Who pays for AI usage and who chooses the model?
With Support.Monster you choose the AI model you want to use and are billed for its usage directly. We manage the token costs, performance and every kind of optimisation behind it. Interakt sells AI agents as an add-on at $74.99, including 100 AI messages and then $0.011 per message.
Can I move from Interakt to Support.Monster?
Yes. We handle the WhatsApp Business API setup and can set the solution up on your existing WhatsApp Business number, so customers keep the number they know. We scope the details of your move on a 30-minute review.
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Read the comparison → Support.Monster vs ZendeskZendesk is a broad helpdesk suite with WhatsApp as one channel. Support.Monster is WhatsApp-first, with engineers who run it, and it works alongside Zendesk too.
Read the comparison →Ready to see it on your own stack?
Book a 30-minute review and we'll scope what Support.Monster would look like for your channels, systems and volumes.
Book a deployment review